Microsoft Cloud Administration
Microsoft 365, Intune, Exchange Online, SharePoint Online, and Entra ID administration.
About Me
Cloud-focused IT professional with 3+ years of experience across Microsoft 365 administration, cloud support, migration, and enterprise operations.
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Years Of Experience
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Users Supported
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SLA Maintained (Percent)
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Support Coverage (Hours)
Azure cloud and systems specialist turning business requirements into secure and reliable IT operations.
I am Raihan Insan Habibi, currently working as an L3 Microsoft Administrator at CloudNow Solutions while pursuing a scholarship degree in Cloud Computing at the International University of Applied Sciences, Germany.
My focus areas include Microsoft Intune, Microsoft 365, Exchange Online, SharePoint Online, Entra ID, Azure infrastructure, security and compliance, migration execution, and technical troubleshooting.
Education & Experience
Hands-on experience supporting enterprise IT operations, cloud platform administration, and migration projects.
Feb 2025 - Present
CloudNow Solutions, Canada (Hybrid)
@ L3 Microsoft AdministratorManage Microsoft Intune, Microsoft 365, Exchange Online, SharePoint Online, Entra ID, Azure infrastructure, and technical troubleshooting. Contribute to migration execution, security and compliance, reporting, and sales support.
May 2024 - Oct 2024
PT Menara Sinar Semesta (Cloudku)
@ IT Support and System AdministratorDelivered 24/7 support, managed ticket operations, and supported 1000+ users. Led intern mentoring in cloud and networking topics, maintained SLA above 90 percent, and supported product launch and upsell activities.
Sep 2022 - Apr 2024
IKEA Indonesia
@ IT Store Support AnalystSupported ERP operations using Microsoft Dynamics, maintained green IT audit scores, and helped launch warehouse and store infrastructure by ensuring application, network, security, and hardware readiness.
Sep 2024 - 2027
International University of Applied Sciences, Germany
@ BSc Cloud Computing (Scholarship)Pursuing an online degree focused on cloud architecture, infrastructure, and modern IT operations.
Core Expertise
Practical capabilities I bring to cloud operations, platform reliability, and enterprise IT support.
Infrastructure and Security
Azure infrastructure operations, access control, compliance checks, and security best practices.
Support and Automation
Technical troubleshooting, migration support, and automation workflows with Python and modern tooling.
Need help with Microsoft cloud operations or migration?
I am available for cloud administration, migration support, and IT operations consulting.